Call the office in Stuart on 772-280-4600, 9am – 9pm, and a real person picks up — client calls do not route through automated systems. Send the form instead and you get a substantive response within 24 hours, from someone who has read what you asked.
Whether you are buying or selling — the conversation starts with a straightforward call.
The 24-hour standard exists in writing and is held to regardless of deal size. The other two are not policies at all — they are how the house operates.
Anyone who contacts Spencer Christopher Yacht and Ship reaches a real person. Client calls do not route through automated systems. The first point of contact is someone who can help immediately, or who can get the right broker on the line without delay.
Every inquiry — buyer or seller, existing client or new contact — receives a substantive response within 24 hours. Not an automated acknowledgment: a response from a person who has read what was asked and can address it. That standard exists in writing and is held to regardless of deal size.
From the first conversation to the closing table, the client works with one broker who knows the vessel, the client’s position, and where the transaction stands at every point. There are no handoffs, no “let me transfer you,” and no moment where the client has to bring a new contact up to speed. Continuity is not a courtesy here — it is how the house operates.
Yes. Client calls do not route through automated systems. The first point of contact is someone who can help immediately, or who can get the right broker on the line without delay.
Every inquiry — buyer or seller, existing client or new contact — receives a substantive response within 24 hours, from a person who has read what was asked. That standard exists in writing and is held to regardless of deal size.
Yes. From the first conversation to the closing table the client works with one broker, who knows the vessel, the client’s position and where the transaction stands. There are no handoffs and no moment where a new contact has to be brought up to speed.
The file does not close when the commission clears. Clients keep a broker who knows their history, their preferences and their goals on the water — there when they are ready to move up, and honest enough to say when the timing is not right.
